Our Services
As an Amazon Delivery Service Partner (DSP) we are responsible for delivering packages to customers’ doorsteps and ensuring timely and efficient delivery. The services provided include:
Package Delivery
We are responsible for delivering Amazon packages to residential and sometimes business addresses. This involves loading packages into delivery vehicles, planning routes, and ensuring that packages are delivered accurately and on time.
Route Optimization
We use technology and tools provided by Amazon to optimize delivery routes, taking into account factors like traffic conditions, package volume, and delivery time windows. This helps ensure efficient and timely deliveries.
Vehicle Maintenance
We are responsible for maintaining our delivery vehicles, including regular inspections, servicing, and repairs to ensure that the fleet is in good working condition.
Customer Service
We are often the point of contact for customers in case of delivery issues, questions, or concerns. We need to provide excellent customer service and address any delivery-related inquiries promptly.
Delivery Tracking
We use technology to provide customers with real-time tracking information for their deliveries. Customers can often track their packages and receive notifications about the expected delivery time.
Adherence to Amazon Standards
We are required to meet Amazon’s delivery performance standards, ensuring that packages are delivered accurately, on time, and in good condition. This involves following Amazon’s delivery procedures and guidelines.
Compliance
We must adhere to local laws, regulations, and safety standards related to transportation and package delivery.